Print Preview page is stuck on my iPhone screen and blocking me from getting back into my emails..

[Bk1962]

Hello.. I tried printing from an email on my iPhone and now the print preview page seems to be stuck and it says cancelling in the screen (for the last hour ) and also says awaiting confirmation from printer re paper size .. I’ve switched printer off and on .. I’ve removed and replaced paper .. still stuck .. I can’t get into my yahoo mail on my iPhone because of this .. still printing ok my my laptop 

[Kumar0307]

@Bk1962, Welcome to the HP Support Community! I’m here to help.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Which version of iOS are you using?

Restart the iPhone and check if that helps.

Are you using the HP Smart app to print?

Check for updates for the app in App Store and also for the iPhone.

If the issue persists, use AirPrint to print. 

Refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!