Print Queue Problems HP8600 Windows 10 latest upgrades

[grahamm7]

Last year in August I had problems with my HP 8600 printer.  In fact I un-installed and re-installed the software about 4-5 times!  I even had a case number 5019854301.  I posted on the Forum and eventually the printer appeared to work well with the driver.  However every so often it fails to print and I then run the HP Print and Scan Doctor.  I look at the full diagnosis.  It comes the Print Queue and says has failed item stuck in the Print Queue.  It then clears this and fixes this fault the printer then prints happily for quite a while and the this fault occurs again.  This all appears to be since one of the of the latest upgrades on Windows 10?

I am running Windows 10 Pro (64bit) Version 1809 (OS Build 17763.253) so all latest upgrades and patches.  Running on Intel 7 processor with 8Gb of RAM 250Gb SDD System disk (C:) and 1Gb Data disk (D:).  My Driver Update software says the printer software is up to date Version 9.84.0.1189 06/09/2012.  Whereas Device Manager says up to date and gives HP 19/07/2011 26.0.0.  (Strange they don’t give the same answer?).  On the advice of HP support last August I downloaded the latest software and reloaded it many times (about x6 times)!

Including all their advice of cleaning up things. 

Printer Product No CM750A - Model No N9119g - FPU Number CM750-6400

Firmware Revision: CN39QEVHRS05CD

So any advice as to why the Print Queue should be running into problems under Windows 10 latest upgrades?  And any ideas of how to fix this problem?  Many thanks.

[Roopa-S]

@grahamm7

This looks like a software issue. To fix this issue, try the steps below:

Step 1: Use HP Print and Scan Doctor : Click here

Step 2: Delete job files and restart.

Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then select Stop.

   

4. After the service stops, close the Services window.

5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

6. Delete all files in the PRINTERS folder.

7. Shut down your computer.

8. Connect the printer power cord to the power outlet, and then turn on the printer.

9. Turn on the computer, and then try to print. 

Steps 3: Uninstall and reinstall the printer driver:

Use the method below to remove all existing print drivers installed on your PC:
1.) In Windows, search for and open Apps & features.
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Printers &Scanners
5.) In the Printers &Scanners windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Once the drivers are removed, to download and install the software and driver : Click here

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[grahamm7]

Last year I un-installed this software including the driver 6 times.   This is not a show stopper but very inconvenient.  With HP Scan and Print doctor I can clear the print queue.  And YES this is a software problem of an interaction between Windows 10 with the latest upgrades and HP Printer software.  I would rather prevent this from happening than having to fix it.  I did give all the details of the software including the Firmaware in the printer.  If you are an HP employee is the firmware in the printer up to date?  I pointed out that I get different answers as to the version of the driver?  What is the correct driver and what will give me the check on this?  I didn't have problems when I was on Windows 7 and I didn't have these problems when I first went up to Windows 10 pro (64bit).  But I suspect it is since one of the Windows 10 upgrades that they now isssue about twice a year.  You could of course say well it is a Windows issue nothing to do with us at HP.  But surely your software/drivers have to work with Windows in its latest iteration.  I have seen other posts about problems with this printer software and Windows 10.  So maybe it is an issue that HP should investigate and fix or if it is something that Microsoft have caused then you should have the power to at least ask them to address the situation.  I am happy to provide any other information or diagnostic information.  I did include in my post all the information that I could including the firmware in the printer.  I do get a bit annoyed when I am told to go through steps such as re-install the software cleanly that I went through with HP support last year see the case number.   But thanks for replying but it is not an answer that pleases me very much - I would prefer to prevent this happening.  I did work in IT networking for over 10 years and I prefer not just to fix the immediate fault but to try and sort out any underlying problems.

[Roopa-S]

@grahamm7

We have limited support boundaries in the support community as of now. I have to elevate the case to next level, I will share you few details through a private message.    

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.