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HP Photosmart B110
Microsoft Windows 10 (64-bit)

Hp Photosmart B110. Prints great but every job I send after it is preinted the job atays in the queue and stops the next job. I have to reset using the Print & Scan Doctor to clear the queue, then send the next job. The last job always prints when I first  switch the printer on .

1 REPLY 1
HP Recommended

@Gordie4 

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The printer responds to whatever is in the queue.

If the last job printed is still in the queue, the printer prints that job when the printer is switched on.

Windows manages the printer queue.

 

The print and scan doctor restarts the print services (managed by Windows).

The doctor may not - and cannot - fix a condition in Windows that might cause ongoing problems with Print Services (queue manager).

 

What to do?

Run Windows Update > Check for Updates to ensure Updates are both current and installed.

Clear the queue folder, rebuild, and reset / restart Print Services

 

The following content explains 

How / when job cancel works > Section Cancel Print Job

and

How to rebuild / reset Print Services > Section Print Queue / Print Service Reset

 

Start...

Cancel Print Job

 

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer. 

 

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

 

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

 

What happens next?

Once the job is turned over to the print service,

Cancel the job in the print queue on the computer

 

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

 

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

 

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

 

Print Queue / Print Service Reset

 

After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.

 

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

 

 

Start Here:  Print job stuck in Queue

 

and / or

 

First, check that Windows Update is not in need to installing updates.

 

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

 

If still stuck…

 

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

 

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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