-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Print Queue doesn't clear. Print and Scan Doctor after every...

Create an account on the HP Community to personalize your profile and ask a question
04-05-2021 07:57 AM
Hp Photosmart B110. Prints great but every job I send after it is preinted the job atays in the queue and stops the next job. I have to reset using the Print & Scan Doctor to clear the queue, then send the next job. The last job always prints when I first switch the printer on .
04-05-2021 01:06 PM
====================================================================
Welcome to the HP Community.
Be Aware:
Do not respond to individuals who include phone numbers or email addresses in public posts.
Do not respond to individuals who ask you to provide private information in a public Post.
These people might be scammers trying to steal your information / money.
====================================================================
The printer responds to whatever is in the queue.
If the last job printed is still in the queue, the printer prints that job when the printer is switched on.
Windows manages the printer queue.
The print and scan doctor restarts the print services (managed by Windows).
The doctor may not - and cannot - fix a condition in Windows that might cause ongoing problems with Print Services (queue manager).
What to do?
Run Windows Update > Check for Updates to ensure Updates are both current and installed.
Clear the queue folder, rebuild, and reset / restart Print Services
The following content explains
How / when job cancel works > Section Cancel Print Job
and
How to rebuild / reset Print Services > Section Print Queue / Print Service Reset
Start...
Cancel Print Job
On those printers where the option is supported,
If you catch the job quickly enough, print jobs can normally be cancelled on the printer.
The “cancel” button might be labeled as such or might present as a red X on the printer control screen.
NOTE: Where supported at all, it is normal for the “X” to show on the control panel only briefly.
What happens next?
Once the job is turned over to the print service,
Cancel the job in the print queue on the computer
Control Panel > icon view > Devices and Printers
Double-Left-Click on your printer icon
See what’s printing
Click (or Right-Click) on the job > Cancel
Exact wording varies.
OR
Settings > Devices > Printers & Scanners > Click Open queue
Click (or Right-Click) on the job > Cancel
OR
Settings > Devices > Right-Click Printers & Scanners > Pin to Start
Then
Windows key > find the newly PINNED application tile Printers & Scanners
Move the application tile to a Tile Group that is easy to see and open quickly
Print Queue / Print Service Reset
After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.
When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.
Start Here: Print job stuck in Queue
and / or
First, check that Windows Update is not in need to installing updates.
Settings > Update and Security > Check for Updates
NOTE: If an update is already pending, install that update > Restart the computer and log in
If still stuck…
If the current print job will not cancel or if a previous print job is stuck in the queue,
and
If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service
Manual Queue Reset
Details…
Control Panel > icon view > Administrative Tools > Services
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS
Start Print Spooler Service
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"