Print Server

[greengirl01]

I was printing a document from WordPerfect when a dialog box appeared with Print Server as a heading and the following message:  Printer Server has stopped working.  Windows can check online for a solution to the problem or close program.  I chose windows can check online for a solution.  I viewed the details of the problems and there were many so I only noted two of them; APPCrash and Printer Server 170.Exe.  What could have caused this to happen. I rean a repair of  WordPefect and tried it again but got the same message.  I even tried a different printer and computer and got the same message.  Any assistance will be very much appreciated.

[Sizzlingsum_13 · Accepted solution]

Hello@greengirl01

Welcome to the HP Forums!!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I see that you have driver compatibility issue with your printer. I will certainly do my best to help you.

Let's try to fix the issue by uninstalling and reinstalling the printer driver software by the following method.

Step 1:

Uninstalling the Printer from the computer.

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers.

Step2: Please refer the link to download the full feature software: http://hp.care/2fQDnib

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[greengirl01]

Hello Sizzlingsum_13,

Thank you for your reply to my inquiry.  I followed and applied the solution you provided.  However, I still can not print.  I still get the printer server stopped working message.  I do not think that it is my printer.  I think it is the WordPerfect application I am using.  I open the WordPerfect document in Microsoft Word and I was able to print the document without any problem and did not receive any message.  I am unable to say if the solution worked or not since I still receive the message when printing from the WordPerfect application.

Thank you and I give you kudos anyway.

[sandytechy20]

@greengirl01

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

Good to that printer is working fine.

Feel free to contact us if you need any assistance in future.

Cheers.