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‎03-12-2019 10:52 PM

HP Recommended
Operating System: Mac OS X 10.11 El Capitan

Message says the print carriage cannot move.  I've checked for paper jam and found none,  Any suggestion, please?

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2019 04:10 PM

HP Recommended

@ocpal

 

A warm welcome to HP Support Community!

Manually moving the carriage, removing an re-installing the ink cartridges and power resetting the printer may clear the carriage jam error. Instructions on how to resolve a carriage jam can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-14-2019 04:10 PM

HP Recommended

@ocpal

 

A warm welcome to HP Support Community!

Manually moving the carriage, removing an re-installing the ink cartridges and power resetting the printer may clear the carriage jam error. Instructions on how to resolve a carriage jam can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-14-2019 05:13 PM

HP Recommended

Thank you! That was exactly what I needed!  Everything is working fine now.:clap::Award_Gold:

Was this reply helpful? Yes No

‎03-15-2019 09:53 AM

HP Recommended

@ocpal

 

You are welcome 🙂 Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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