Print cartridge(s) missing or not detected

[Gerbil-911_tor]

I received the printer from someone who used it regularly.  I've had the printer for about 4 months and because of moving house I've just started to try and use it.  Initially on setting up after pressing the poweron  button I got the message 'Print cartridge(s) missing or not detected'.  Thinking that the cartridges may have dried out I purchased a new combo set of genuine HP350/351cartridges and installed these.  However, I still got the same message, so I cleaned the printer contacts with distilled water but still have the same issue.

[KrazyToad]

Hi @Gerbil-911_tor

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are getting the error " Cartridges missing or not detected "

I'd like to help.

Please follow the instructions below to clean the electrical contacts once again

1. Gather the following items to clean the ink cartridge and carriage:

   • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.

   • Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).

   • Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.

2. Open the ink cartridge access door and wait until the carriage is idle and silent.

3. Disconnect the power cord from the back of the printer.

4. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.

      NOTE:

   Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

6. Clean only the copper-colored contacts

   Figure : Cleaning the contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

7. Repeat these steps for the other ink cartridge.

8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.

   Figure : The electrical contacts in the ink cartridge slots

   

10. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.

11. Reinstall the ink cartridges.

12. Close the ink cartridge access door.

13. Reconnect the power cord to the back of the printer.

14. Press the Power button to turn on the printer.

15. Try to print a page.

16. If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.

Next, Reset the printer

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

You can refer to this Link

If the issue persists, please contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Gerbil-911_tor]

Hello Krazy Toad,

 Thank you for the info.  I have done all that you have suggested without success.  I cleaned the contacts 5 times yesterday and 5 times today without success.  I also carried out the printer reset, the same amount of times, again without success.  I tried to print using just the colour and then just the balck ink cartridges but still no success.   I still have the power button light flashing and the 'print cartridge(s) missing or not detected.  The cartridges that were with the printer were compatible cartridges so \initially I thought that was the problem.  However, I purchased new genuine HP cartridges thinking they would solve the problem.  This printer is a few years out of warranty so no chance of it being repaired cheaply.  Thanks again for the info, I will try and do more research to see if there is anything else I can try

---

@KrazyToad wrote:

Hi @Gerbil-911_tor

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are getting the error " Cartridges missing or not detected "

I'd like to help.

Please follow the instructions below to clean the electrical contacts once again

1. Gather the following items to clean the ink cartridge and carriage:

   • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.

   • Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).

   • Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.

2. Open the ink cartridge access door and wait until the carriage is idle and silent.

3. Disconnect the power cord from the back of the printer.

4. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.

      NOTE:

   Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

6. Clean only the copper-colored contacts

   Figure : Cleaning the contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

7. Repeat these steps for the other ink cartridge.

8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.

   Figure : The electrical contacts in the ink cartridge slots

   

10. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.

11. Reinstall the ink cartridges.

12. Close the ink cartridge access door.

13. Reconnect the power cord to the back of the printer.

14. Press the Power button to turn on the printer.

15. Try to print a page.

16. If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.

Next, Reset the printer

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

You can refer to this Link

If the issue persists, please contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

---

[KrazyToad]

Hi @Gerbil-911_tor

Thanks for keeping me posted. This is a Hardware issue with the Printer. You can also contact our Phone Support for Upgrade Options.

Thank you. 🙂