cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
55
Flag Post

Print cartridges aren’t working even though it says they’re full

HP Recommended
Hp Photosmart C4780
macOS 10.15 Catalina

So for a while our printer only printed faint blue cyan when we tried to print black, and we stopped using it for a while. Recently I decided to look into the issue to try to fix it. According to the HP app the cartridges are full, so I tried to use a method to soak the cartridges in alcohol for a few hours and it actually seemed to work! However after about 4-5 pages they went back to only printing faded blue cyan, and even that faded more and more with each page.

 

Ink cartridges are expensive so I’m wondering if anyone knows if there’s a more permanent solution or if I should just bite the bullet and get new ones. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,188 1,173
Message 2 of 2
Flag Post
HP Recommended

@Zouland, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Fixing Print Quality Problems for the HP Photosmart C4600 and C4700 All-in-One Printer Series and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation