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10-30-2020 06:40 AM
I have same problem with my HP Officejet 4622. I followed the instructions but do not find any Firmware update button. I never had the problem in the past but it started when I updated my iMac to latest OS 10.15.7. Please help since it is VERY annoying!!!
10-30-2020 02:34 PM
Deleting all the printer drivers and then having the Mac reinstall drivers worked! Wow, only about 4 hours of frustration and problem solving to get this fixed. Thanks everyone for the thread and the suggestions.
10-31-2020 06:20 AM
I have now followed all the instructions deleting the printer, printer software, files in cache, etc. Then reinstalled the printer software - and still getting the same problem. If I shut down the printer and start it again it will print w/o problems - but only until next time I select a print job. Then I get the same error message. This is really annoying !!!!!! Any chance of additional help??
11-02-2020 05:42 AM
Hi John,
Which Apple product do you have - and which SW is installed?
How did you delete all HP software, drivers, etc.? Via Finder or using HP SW?
I have tried everything and printer is still not working. Why the hell are there no solution published by HP???
11-03-2020 11:58 AM
While this solution did allow me to print, it is far from a satisfactory solution. Now I must use a USB cable. Scanning is no longer possible. I had to completely delete all traces of HP files. The HP Device Monitor was hogging up CPU usage, and would eventually make the mouse stop working. Clearly, HP has not addressed the issue concerning the Mac Catalina update, as far as I know.
Fortunately I do not do a lot of printing or scanning, but I now have a printer that is only about 25% operational. Not what I would expect from HP. I've been researching other makes of printers such as Brother, Canon and Epson. I suspect that I will choose one of these in the coming months. This episode has left me totally against any HP product. Very unfortunate.
11-04-2020 08:17 AM
Well, this is what I found out today: with Catalina 10.15.7. is was (probably) able to change and use the WPA2+WPA3 Mixed Modus in my FritzBox. After setting the FritzBox (via Browser) back to WPA2 Only Standard I'm able to use the 4620 as before. So the issue is straight forward: WPA Mixed Mode doesn't work yet. Of course I expect a new firmware or driver solution, dear HPs!!! Safety first!
Hendrik Gosmann