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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-11-2025 02:21 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Error OXB8585BCC

1 REPLY 1

‎09-14-2025 02:29 AM

HP Recommended

Hi @Dave1730,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand you’re seeing error 0xB8585BCC on your HP OfficeJet 5255 when using Windows 10. This is usually a carriage, firmware, or internal hardware error. Let’s try a few steps to resolve it:

 

Power reset: With the printer on, disconnect the power cord. Wait 60 seconds, reconnect directly to a wall outlet (no surge protector), and power it on.

 

Check for obstructions: Open the ink access door, remove cartridges, and check if the carriage moves freely. Clear any jammed paper or debris.

 

Reseat cartridges: Reinstall both ink cartridges properly, then restart the printer.

 

Update firmware: From HP Smart app or HP support page, install the latest printer firmware.

 

Test with another outlet/PC: Rule out power or driver conflicts.

 

If error persists: The error usually indicates an internal hardware failure. In that case, service or replacement from HP support will be needed.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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