Print error on certain docs

[wrightinspector]

New printer prints test page, prints emails. Will not print an invoice created by my reporting software. It will print other docs from same software but gets an error when I print invoice. I printed to microsoft PDF and then tried to print and same error. I emailed it to my self and was able to print from gmail.  I have been printing these invoices for ten years with other printers and never had this problem

[Dragon-Fur]

@wrightinspector 

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Failure to print a particular PDF file might simply be a translation problem.

Print the file as an image.

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

Adobe Acrobat Reader Learn & Support

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

1. Open the offending document in Adobe Reader DC

1. Click Print icon > Set other options on the menu > Click Advanced button

1. Set the printer select the colors (Optional)
2. Select Print the PDF file as an image

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Question Resolved / Answered, Click "Accept as Solution" .

[wrightinspector]

I can print it if I open in adobe but that involves multiple extra steps. The software that generates the pdf invoice is using Amyuni Document Converter 450 ( built in, I have no choice)

[Dragon-Fur]

@wrightinspector 

Sure - OK.

The answer from "this side" doesn't change, unfortunately.

We don't have access to the printer software code.

Windows MIGHT give a hint of what is wrong, but you need a pretty good understanding of the underpinnings of the OS to extract this kind of data.

What else?

If you can do so...

You might send the offending document or the question to your support folks that provide the converter software.

Ask Support what is different about this document (and others) that is preventing the particular document converter from creating a printable result.

What else?

Try a different printer / software.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .