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Microsoft Windows 10 (64-bit)

My printer SNPRC 1901-01 intermittently started refusing to print showing 3 orange lights but if I reset it or lightly shook it would work. Since last week it has refused completely just showing 3 orange lights

1 REPLY 1
HP Recommended

@Nwm1 

 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

 

SNPRC 1901-01 is a "Regulatory Model Number"  -- it is not the Model name of the printer.

Examples:

Product Specifications for the HP DeskJet 2755 All-in-One Printer (3XV17A) 

Product Specifications for the HP DeskJet 4152e All-in-One Printer (26Q91A) 

 

 

I understand using a Reset to regain printer function.

I do not understand shaking the printer to make it work again.

Sounds odd and perhaps a bit ominous that shaking the printer would change the behavior for the better.

 

Find your product number or model name:

Printer Product Home

Enter the device type and model name of your HP device

OR

Find Your Printer Name or Number | HP Printers | @HPSupport

OR

Find product and serial numbers for HP PCs, printers, and accessories

Never post the serial number or any private information in the Community – we are a public resource.

 

==========================================

 

References / Resources

 

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

June 2023 -- NOTE – Parts of the document are outdated

Updated calls here:

E1 or E2 error code > HP Printers - Paper Mismatch error (Windows, Mac)

E3 error code > HP Printers - Carriage jam or E3 error

E4 error code > HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

 

 HP DeskJet 2700, DeskJet 4100, DeskJet 4800 printers - Blinking lights and error codes

 

 HP Smart Tank Printers - Blinking lights and error codes

 

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HP Printer Home Page - References and Resources

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When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.