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‎03-11-2020 02:07 PM

HP Recommended
Product: HP Office Jet Pro 6978
Operating System: Microsoft Windows 10 (32-bit)

Hello.  I received an error message on my all in one printer indicating that there is a Print Head Problem.  

How do I troubleshoot this problem and what has your experience been with success in trying to remedy this?

Any help is appreciated. 

Thank you. 

33 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2020 02:15 PM

HP Recommended

@wmadude,

another bites the dust. Not a good issue. See here.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Printhead-suddenly-nonfunctional/m-p/7502338#M850008

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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6 REPLIES 6

‎03-11-2020 02:15 PM

HP Recommended

@wmadude,

another bites the dust. Not a good issue. See here.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Printhead-suddenly-nonfunctional/m-p/7502338#M850008

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-11-2020 02:46 PM

HP Recommended

My problem was resolved by changing all the ink cartridges. 
Thank you!

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‎03-12-2020 02:20 PM

HP Recommended

Didn't work

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‎03-15-2020 08:18 AM

HP Recommended

@DavidReiss, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎03-25-2020 09:13 AM

HP Recommended

I'm getting a "Printhead damaged" message when I attempt to print on my HP Photosmart 5520 all in one printer

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‎03-26-2020 04:35 AM

HP Recommended

@NA65, Welcome to HP Support Community!

 

I see that the printer is in error state, I'd suggest you follow the steps from the document  Error Indicates Faulty Printhead to resolve the issue.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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