Print image is blurry

[cowgirlup]

When I send a document from my Android to be printed, the document is blurry, but when I send it to my printer's email address, the document is perfect.  This just happened in the last few weeks. I have unistalled my printer apps on my phone and have tried different print apps, the results have not changed. Any suggestions??? My phone did do an update about the same time frame.  Not sure what the problem is....

[The_Fossette]

Hi @cowgirlup,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the print quality when printing from your android phone.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you install the HP smart app on your computer and select the best quality. Please follow the steps in the below article and check.

http://hp.care/2xY0QmY

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Cactusgreen]

Went through this 2 updates ago when you broke colour option....i don't want an app to print, I want native support direct, which was working prior to last update.

The app is of no use for online email printing, something most users would want to do...

I tried turning on Android rendering with no improvement

Native prints are blurred

Loading via ePrint gives good quality, but you have to save and download first. Then reload to print, which is not great or always possible.

[cowgirlup · Accepted solution]

I did as you said, and nothing changed.  I ended up uninstalling all print apps, but then noticed that mopria had been added during the last update. I read the reviews and installed the app from the app store, and luck will have it, my print jobs are blurry free!  Thank you for helping me through this as it was very frustrating.

[sandytechy20]

@cowgirlup

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is fixed.

Feel free to contact us in feature if you need any assistance.

Cheers.