Print job disappears from print queue

[sbadhodh]

Hi,

I am unable to print anything on my HP Deskjet Ink Advantage 2545 printer. When I try to print a document, I can see the print job appear in the printer queue, then I hear some noise from the printer as if it is about to start printing and then the print job disappears from the queue and nothing prints.

I've tried:

1. uninstalling the HP printer software completely and re-installing it

2. renaming the print spooler

3. disconnecting the USB and printer power cable completely and connecting it again

4. trying to reinstall the printer software through the windows built in driver, but the printer is not listed in the list of printers (despite doing a Windows Update)

At my wit's end....any help to resolve this would be much appreciated !

[Nal_NR]

Hi @sbadhodh,

Welcome to the HP Support Community. 

I'd like to help!

Follow these steps to download and run the HP Print and Scan Doctor Utility to solve the problem. This document also includes manual instructions to remove the printer software, rename the HPBXPSRENDER.DLL file, and then reinstall the printer software.

Click here for the document

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @sbadhodh,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[sbadhodh]

Hi Elohi,

Thank you for your response. However, I have tried all the steps mentioned in the document including running the HP Print and Scan Doctor utility, removing the printer software and reinstalling it, trying to setup the printer using the Windows built in printer setup process, trying to rename the HPBXPSRENDER.DLL. After trying out all these steps, the problem only became worse since I am now not even able to install the printer software.

If there is any suggestion other than the above, I am happy to try it out.

Thanks,

sbadhodh 

[Nal_NR]

Hi @sbadhodh,

Appreciate you trying all the recommended steps. This might require one on one interaction to fix the issue.

message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!