Print job pauses a while, before completing

[sheepk]

Hello,

I encounter some "problems" while printing (from a Mac computer).

The printing works well but pauses (like 20 or 30 seconds) in the middle of the last page before finishing.

There's like a green bar blinking on the printer's screen during that pause, with a red cross, but I can't manage to know what it it. Suddendly, the green bar disappears, and the printing job finishes.

Printer is OfficeJet Pro 8710 with the latest firmware, and driver on the mac is HP_OfficeJet_Pro_8710 version 4.3.0 (installed through HP Easy Start).

Any idea ?

[Dvortex · Accepted solution]

Hello, @sheepk - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are facing printing issues with your Officejet 8710 printer on your MAC Sierra. I’m here to help you 🙂

Let’s start by performing a reset printing systems to try and fix the issue. Here are the steps:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[sheepk]

Simple solution, and worked great.

Just by removing teh printer and reinstalling it.

I don't know in details what the underlying problem is, but there a bug somewhere that can be resolved that way.

Thanks!

[Chimney_83]

Hi @sheepk, I am the @Chimney_83. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

[HP8600-RB]

This is one for the HP Support staff. 

I am having the same problem, but I am worried about using your solution as I have a number of printers in my list, including ones from work, which are hard to reinstall. Is there a way I can save some of my printer configurations in my list, so I can reinstall them after the reset without having to go through the mess of my own tech support? 

Many thanks.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about forum posting, please feel free to send me a private message!

Thank you