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‎01-07-2017 10:02 AM

HP Recommended
Product: HP Officejet Pro 8500 Wireless
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet Pro 8500 Wireless in a Windows 10 environment.  After successfully printing, the print job remains in the que, preventing other jobs from printing.  When I try to cancel the job, it takes a significant amount of time to cancel.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2017 11:29 AM

HP Recommended

Hello,

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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3 REPLIES 3

‎01-07-2017 11:29 AM

HP Recommended

Hello,

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-14-2017 07:59 AM

HP Recommended

This solution seems to work but the problem keeps recurring. Is there a solution that will fix the problem?

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‎03-07-2017 02:07 PM

HP Recommended

whenever I  have to print more than one page the print job gets stuck in que and unable to remove it, HP print and scan helps but it recurrs is there a permanent fix

Was this reply helpful? Yes No
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