Print jobs missing letters when printing in Italics

[dilligas]

I have a new (2 week old) HP Laserjet M110W connected to a new Microsoft Laptop7 (via wifi as this is the only available method with a Qualcomm CPU).

I have the same hardware setup duplicated in two separate locations and both locations have the exact same error.

When I print from Office 365 using italics fonts it misses characters. ie the word "people" prints as "eople" for example. Using Arial (non italic) it prints correctly. If I change to italic it prints as mentioned. "p" is a common (missing character) reproducible error as with some other letters like Capital A.

The printer has been updated to the current latest firmware, Windows 11 is 24H2, Microsoft 365 is at the current latest update.

The printer was successfully installed using 123 with no issues. Removing and reinstalling has absolutely no effect.

I cannot say with any certainty whether the issue has to do with the PC being a Qualcomm CPU or maybe a driver compatibility issue. Printing the document to Microsoft PDF prints as expected without issue.

Any advice would be appreciated with thanks in advance. 

[Irfan_06]

Hi @dilligas,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with printing in italics on your printer.

I apologize for any inconvenience this may have caused. I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Uninstall and reinstall the printer software to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[dilligas]

Hi Irwin,

Tried the hard reset on both printers along with reseating cartridges, updating firmware etc. This is happening with 2 devices as previously mentioned so it is not a simple reset issue.

It is more likely a software  driver compatibility issue with Qualcomm CPU in the Microsoft Laptop 7

Microsoft have totally outdone themselves as there seem to be a lot of issues around printing and drivers with this hardware.

Thank you for your reply anyway

[Irfan_06]

Hi @dilligas,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please install the printer with Windows built-in driver.

You can refer to this document to install the printer and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[dilligas]

Hi Irwin, thanks for your help.

None of the solutions you offered have been useful to fixing the issue.

I have instigated a workaround by using the Microsoft "Print to PDF" printer and then printing the resulting PDF sucessfully with all fonts appearing as they should.

It is not the most elegant solution, but it works.

[Irfan_06]

Hi @dilligas,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support