Print jobs not appearing in the queue

[SteveG27]

Bought a new desktop PC and used Laplink to copy all my software across.

Everything has worked except I now cannot use my printer.

I have uninstalled and reinstalled, run Print Doctor several times which says everything OK but then when you run the test print nothing comes out..

The printer comes up in my printer list.

Any document I send to it never appears in the print jobs window and nothing prints at all.

Test page print from the PC prints nothing, wireless network test results from the printer prints fine and tells me everything has passed.

[Dragon-Fur · Accepted solution]

@SteveG27 

Absolutely nothing about the following is going to fix the problem if the transfer software managed to foul up one of the Windows libraries or if it interfered in another mysterious way.  I am not saying that is what happened, I am saying, the following steps are fixes for the surface of the issue. 

What?  For example, there might be a left over reference to the printer that is not being removed / reinstalled by the normal re-installation process.  "Left over" bits can prevent the software from being fully (re)installed.

Create Restore Point

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Uninstall Existing Printer Software

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If printer software will not uninstall, appears to be removed “but not”

Microsoft:  Fix problems that block programs from being installed or removed

After the software is removed, Restart the computer and log in

Check and Remove Section

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Print Server Properties  / Printers in Print Manager

Method – Print Server Properties (easier)

Windows key + r (opens "run" window) > type/paste printui.exe /s /t2

 Left-Click on each unwanted printer entry in the list > Highlight and Remove

Click OK to save changes and exit the menu

OR

Method – Print Management (moderately advanced)

Windows key + r (opens "run" window) > type printmanagement

Open Section Print Servers > Subsection Your computer (Local) > Subsection Drivers

Right-Click on each printer entry to Highlight and Delete

Delete / remove every instance of every printer entry you find in the list 

Check / Remove – Printer folder/files in C:\ ProgramData

Contributed by HP Support Agent  Betty0610

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

===============================================================

The following is part of a different procedure (hence starting at #4).

The Rename of the printer spooler folders is not generally necessary but might help in this odd case.

.  Right-click the Start menu and select Run
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service

Wait a minute...

5.  Open File Explorer >  Browse to c:\Windows\System32\spool\drivers
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old

Note:

• Rename can only be done when the spooler is stopped
• if any of these folders fail to rename, Restart your computer and log in >> Continue following the steps starting from Step 4...

6.  Restart your computer.
7.  Reinstall the HP Software and check for any difference

================================================

References

Printer Software

HP Photosmart 5520 e-All-in-One Printer series Full Feature Software and Drivers 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 5520 e-All-in-One Printer series 

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[SteveG27]

Thanks!  Worked a treat.

[Dragon-Fur]

@SteveG27 

Excellent, Steve.

You are welcome.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.