Print jobs not printing - Officejet J4580

[captronl]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Solved: Print jobs not printing - HP Support Community - 8426927
Reply:

have a similar problem with an Officejet J4580, [Personal Information Removed], CB780A. I inherited this printer several years ago. It's been in storage most of its life. I wanted to have it for a spare but I can't get it to work. It has never been used much if any. The ink cartridges show full but I purchased new cartridges. Neither set will put ink on paper. When I try to print a page it pulls the paper in and sounds like it is printing but the page comes out when it finishes (typing) with no ink on it. I guess this is what is meant by print job not printing. I tried to use the solution but I couldn't remove driver. I have windows 10 Pro also. Used to be windows 7. Please help!

[Nal_NR]

Hi @captronl

Welcome to the HP support community.

I understand that you are getting blank pages when printing. I'd like to help!

Please follow these steps and keep me posted. 

These steps apply to printers with two cartridge slots (black and tri-color). If you do not have a replacement cartridge available and need to print, remove the cartridge indicated in the error message. Acknowledge any prompts to initiate single-cartridge mode, and then try printing. Be sure to complete the following steps before installing any new cartridges.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridge numbers

• Make sure the cartridge model numbers match your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Look at the cartridge labels.
• The printer is enrolled in Instant Ink. The cartridges should be marked "Instant Ink". The numbers on Instant Ink cartridges are different from standard cartridges, and Instant Ink cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see Cartridge cannot be used until the printer is enrolled messages, use HP's Virtual Agent for quick help, or go to HP Instant Ink support.
• The printer is NOT enrolled in Instant Ink. Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.
• Replace any incompatible cartridges.

NOTE: HP+ printers require Original HP cartridges.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

Please find the remaining steps from this link here

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @captronl,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!