Print jobs stuck in que on app

[Brookess11]

Unable to print because 3 items are stuck in que. Says "canceling" but it's been stuck like this for the past day.

[VikramTheGreat]

Hi @Brookess11,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If a print job is stuck in the queue on the HP Smart app, it could be due to several reasons like low ink, paper jam, connectivity issues, or a problem with the print spooler service; to fix it, try the steps shared below

Steps to try:

Check for basic issues:

• Paper jam: Check if there is any paper jammed in the printer. 
• Ink levels: Ensure that your printer has sufficient ink. 
• Paper availability: Make sure the printer has paper loaded. 
   

Restart the printer:

                               Turn off the printer completely and then turn it back on. 
 

Check network connection:

• Verify that your printer is connected to the same Wi-Fi network as your device. 
• Try restarting your router. 
   

Use the HP Smart app diagnostics:

• Open the HP Smart app and navigate to the printer settings. 
• Look for a "Diagnose & Fix" option and run the diagnostics tool. 
• Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support