Print problem

[LiamS56]

There's nothing in the queue after I press print, and the printer won't print, even though I can not see anything wrong with the printer or print connections or the computer itself. I'm baffled.

[Nal_NR]

Hi @LiamS56,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the printer.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[LiamS56]

HP Deskjet 1000. Won't respond when I try to print something. Print jobs won't even enter the queue, Can't see anything wrong with the printer itself.

[Nal_NR · Accepted solution]

Hi @LiamS56 ,

Thanks for sharing the details. 

Let us try these steps:

Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

You may also refer to this document. 

Hope this helps! Let me know how it goes. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[LiamS56]

Thanks for the help! Your solution worked. It took a couple of restarts, but now the printer works just fine. 

[Nal_NR]

Hi @LiamS56,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Take care