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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Print quality issue

Create an account on the HP Community to personalize your profile and ask a question
04-08-2019 11:48 AM - edited 04-08-2019 11:49 AM
Welcome to the HP Support Community!
- Have you tried making a standalone copy on the printer and check if that works?
Power resetting the printer and checking the printer for errors may resolve this issue. Let us try these steps:
Step 1: Reset the printer
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.
Step 2: Check for any papers stuck inside the printer and if the print carriage can move freely, re-insert the ink cartridges.
Step 3: Print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button
Let me know how this goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee