Print quality poor if printing from MS word but o.k. if printing from PDF

[WimE]

I have a new HP Smart Tank 455 printer and installed software and updates form HP website. I am using MS windows 10 with all apdates. If printing from MS Word (2013) a doc file there are always at the same points on the page poor quality output. If I covert the doc file to PDF the print directly (with HP Smart) the output is O.K.. 

Also when printing Windows test page the poor printing quality is always at the point in the page. See added picture.

Before I had a HP B110 printer with which I never had this kind of problems.

[Raj1788]

@WimE

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

How long are you facing this issue?

Clean the printheads using the HP software, and then evaluate the results.

1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

   HP Printer Assistant opens.

2. On the HP Printer Assistant window, click Maintain Your Printer.

3. Click the Device Services tab, and then click Clean Ink Cartridges.

   A Print Quality Diagnostic page prints.

   

4. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

   • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

Use this link: https://support.hp.com/in-en/product/hp-smart-tank-wireless-450-series/16180959/model/16180712/docum... for your reference.

Changing or disabling User Account Control in Windows 10

1. In Windows, search for and open Control Panel.

2. Click User Accounts.

   Figure : User Accounts

   

3. In the User Accounts window, click User Accounts.

   The User Accounts window opens.

   Figure : User Accounts

   

4. Click Change User Account Control settings.

   Figure : Make changes to your user account

   

5. Move the slider up or down to set the User Account Control settings.

   To turn off User Account Control, move the slider to the bottom (Never notify).

   Figure : Choose when to be notified about changes to your computer

   

6. Click OK.

Then, give permissions to the Printer folder.

Press Windows key + R and type Spool hit enter.

Right-click on the printer folder select property.

Open the printer folder and delete all the folders go back

Right-click on the printer folder select properties

select security TAB 

Under security Tab

Click on edit and give permission to all the folder and username.

Similar go to device and printer 

 Right-click on the printer

Select printer properties

Select Security Tab

Click on edit and give full permission to all the folder and username.

Restart the computer and try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)