Print quality problems

[pedigal]

I've followed every recommended method / troubleshooting for fixing my printer problems.  The letters are all being cut in half horizontally.  I've cleaned / aligned the cartridges; removed the cartridges & used distilled water to clean the cartridges & the cartridge holder as recommended in my HP Printer User Manual.  Nothing works!  I'm a technology rookie so I've done only what I can figure out to do based on my manual.

I'm lost without my printer & don't know what else to try.

I've installed brand new ink cartridges too, with the same problem.

HELP!!!

[Riddle_Decipher · Accepted solution]

@pedigal

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand there are print quality issues on your device,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, I recommend you either contact HP to get a replacement printer or get yourself a new HP printer as this one seems to have reached the end of it support life within HP.

The steps you've mentioned, which by the way, seems like more than a rookie, a professional in fact.

As you've done all the relevant steps to resolve and identify the issue and it seems to be a hardware malfunction.

(Life of the printer depends on the number of print cycles it has been through)

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Cobb_R]

Hi Pedigal,

I hope that your printer issues have been resolved by now.  For what it is worth, I am an HP engineer that works on designing the servicing for print quality issues that involve the pen on some inkjet printers.  Rest assured, there are MANY print quality issues that can be resolved without replacing the printer and our printers are designed for a long print life.  If you still have the printer could you post a picture of what the problem looks like?  I have two general thoughts on the potential cause:

1) FW issue.  Try pulling the power plug and replugging the unit in and reprinting, also try installing the newest FW if a newer version exists.  Do internal prints on the printer (like the print quality report printed after servicing) also show the missing nozzles?  Are all colors missing or only one color?  If all of the colors look fine on the quality report but not on your prints this may point to a FW issue.

2) If colors are missing all the time including on the quality report, EVEN with new print cartridges I would look carefully in the printer for something potentially ubstructing the printheads during printing. Can you see a piece of paper or anything else that might be interfereing with the printing?