Print quality

[Sasi1125]

Anything I try to print with black ink is coming out with lines missing. My color cartridge appears to be working, it is only the black cartridge that isn't working. This is a newer cartridge that worked when I first installed it. I have already tried the following solutions that were unsuccessful:

1. I've checked that my cartridge has sufficient ink levels
2. I uninstalled and reinstalled the driver
3. I have done the Clean Cartridges function 3 times, completing both the initial cleaning and the second-level cleaning
4. I have tried to do the Align Cartridges function, but the alignment page is not printing correctly because of this issue so my scanner cannot read the page to run this function
5. I've tried simply taking the cartridges out and putting them back in again

I've included 2 photos below of my issue. One is a black and white text document, and the other is the print quality report that prints after I run the Clean Cartridges function.

Please advise as to how to resolve this. 

Black and white text documentPrint quality report

[Nal_NR]

Hi @Sasi1125,

Welcome to the HP Support Community. 

I'd like to help!

Have tried updating the FIRMWARE? If not kindly update: Click here

Also, Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated ink cartridge cleaning tool

Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

Load plain white paper in the tray.

On the printer control panel, swipe left on the display, and then touch Setup.

Touch Tools, and then touch Clean Cartridges.

A Print Quality Diagnostic report prints.

Review the page for defects and any instructions to resolve the issue. Run two more cleaning cycles, if necessary.

Check for ink smears on the back of printouts

Use an automated cleaning tool if there are smears of ink on the back of documents and photos.

Load plain white paper in the tray.

On the printer control panel, swipe left on the display, and then touch Setup.

Touch Tools, and then touch Clean Page Smears.

Make sure you are using the correct paper for your print job

Make sure the paper you are using matches the print job. If it is not, reload the printer with the correct paper type.

Load the paper print side down in the input tray. Many papers have printing and non-printing sides, such as photo paper and envelopes. Usually, the smoother side is the "print side," and sometimes, the non-print side has a logo of the paper manufacturer on it.

Do not use wrinkled or curled paper. Use only clean, wrinkle-free paper.

Use the correct paper type for your project.

For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

For documents with dense printing, such as high-contrast graphics or photos, use HP Advanced Photo Paper for best results.

Some paper might not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

Try using a different paper. This determines if the problem is related to the paper.

Click here for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sasi1125]

Hi Elohi, I appreciate your reply, but unfortunately it did not help. I checked that my firmware is up to date, and I mentioned in my original post that I have already uninstalled and reinstalled the driver. You also suggested that I run the ink cartridge cleaning tool - I stated in my post that I have already done this 3 times, and the image I provided is how my print quality diagnostic report still looks afterward. I have tried the clean page smears function too. Last, I am using the correct paper.

Is there anything else I can try?

[Nal_NR · Accepted solution]

Hi @Sasi1125,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!