Print queue issue

[deja_voodoo]

I was printing a two-page document. When the first page was nearly ejected, the printer seemed to be trying to ingest the paper from the egress port. I grabbed the page before it could go back into the printer (in through the out door), but then it refused to print the second page. The yellow trouble light on the lid is flashing, and the grin light on the front is solid yellow. I've removed and replaced the cartridges twice. I've unplugged/replugged the printer twice. The error page tells me there's a problem with the print queue; but when I checked the queue, it said it's empty of print jobs.

I have a secondary printer, so I was able to get that missing page printed, but I want my Tango back!

Test prints provide no sheets.

[Pallipurath]

Hi @deja_voodoo 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing an issue with the print queue on your HP Tango printer. When you attempt to clear the print queue, no jobs appear, yet the printer continues to show an error. To help resolve this problem, I kindly request that you follow the detailed troubleshooting steps outlined below.

Power Reset

• With the printer on, unplug the power cord from the back.
• Wait at least 60 seconds.
• Plug it back in and turn it on.
• This clears temporary error states.

Reset the Print Queue

• On your computer, go to Control Panel → Devices and Printers (or Settings → Printers & scanners).
• Right‑click your Tango → See what’s printing.
• Cancel all jobs, even if the queue looks empty.
• Restart the Print Spooler service (Windows: press Win+R → type services.msc → find Print Spooler → Restart).

Reinstall Printer Drivers

• Remove the Tango from your device list.
• Download the latest drivers or HP Smart app from HP’s support site. https://support.hp.com/au-en/products

Run a Test Print via HP APP https://www.hp.com/us-en/hp-app/overview.html 

• Open the HP App on your phone or computer.
• Choose Printer Settings → Print Quality Tools → Print Diagnostic Page.
• This bypasses the stuck state and forces a fresh test job.

Reinstall and add the printer again.

Take care and have an amazing day!

[deja_voodoo]

I tried all that. I left it unplugged for about an hour after uninstalling. It's still pouting and refuses to behave.

[deja_voodoo]

The print queue shows empty of print jobs.

[Pallipurath]

Hi,

Thank you for responding.

I understand that the Print queue is empty. Could you please confirm that if you tried to print the a test Page via HP APP, If yes do you see any error message from the display.

Have a good day.

[deja_voodoo]

Yes, I did try to print a test page; but nothing printed. Just to be sure, I tried a test page again at 1248 CDT April 1. A popup says "Printer requires your attention. Please click here for more information." I guess by "here" it means the "Diagnose and Fix" button,  The diagnosis  report says "Print jobs in Queue fixed", then it immediately contradicts that with "Print queue issue not fixed". I hit Next and it sends me to you, among other choices.

[Pallipurath]

Hi @deja_voodoo,

Thank you for responding.

I regret to hear that the issue not resolved. I would request you to please perform the below steps and revert.

Restart the Print Spooler service:

• Press Win + R, type services.msc, and hit Enter.
• Find Print Spooler in the list, right‑click it, and choose Restart.

Clear the print queue manually:

• Stop the Print Spooler service (same steps as above, but choose Stop).
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files inside.
• Start the Print Spooler service again.

If the queue keeps reporting “not fixed” even after these steps, it may indicate a deeper compatibility issue between Windows and the printer model. In that case, reinstalling the printer completely (removing it from Devices & Printers and adding it fresh) is often the cleanest solution.

Hope this helps, Please revert if the issue persists.

Have good day.

[Pallipurath]

Hi, 

We did not hear from you after I replied to your post that you had created on the HP Support Community. 

This is a follow-up to know if the issue that you were facing with your HP product has been resolved. 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way!  

  

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation.  

  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 

  

Take care, and have an incredible day ahead!  

  

Best regards

Pallipurath

[deja_voodoo]

Sorry. I'm taking classes online. I live alone, so I do all the cooking, cleaning and other life chores; so I haven't had time to address this issue.

The print queue scrub didn't work so I am going to the nuclear option and uninstall it and bring it back to life.

[deja_voodoo]

HP Smart tells me there's a cartridge issue. Soon as I can afford new ones, I'll buy some.