Print queue says job is printing and finished, but nothing prints on envy 6100

[justdan70]

Print queue says job is printing and finished, but nothing prints on envy 6100.

I have uninstalled, reinstalled and factory reset the printer to no avail.

[zoey7886]

@justdan70, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Print Issues on HP Envy 6110e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When a print job says it's printing and finished, but nothing prints, it can be quite frustrating. Here's a detailed guide to help you troubleshoot and resolve this issue.

Resetting the Printing Environment

Sometimes, resetting the printing environment can resolve various print issues.

Delete Job Files and Restart the Print Spooler

1. Turn off the printer using the power button.
2. Search Windows for "run" and click the Run application.
3. Type "services.msc" in the Run window, and press Enter.
4. In the Services menu, right-click "Print Spooler" and select Stop.
5. Close the Services menu and navigate to C:\Windows\System32\Spool\PRINTERS using Windows Explorer.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer.
9. Try printing again to see if the issue is resolved.

Verify Printer's IP Address

Ensure that your printer's IP address in Windows port settings matches the actual IP address of your printer.

1. Right-click the printer icon and select Printer Properties.
2. Click the Port tab, and then click Configure Port.
3. In the Printer Name or IP Address field, make sure the IP address matches the printer's IP address. Correct if necessary.
4. Close the Properties window.

Check Printer Status

Sometimes printers can be set to pause or offline.

1. Open Devices and Printers from Control Panel.
2. Right-click your printer icon and select See what's printing.
3. On the Printer menu, ensure Pause Printing or Use Printer Offline is not selected. Clear any checkmarks if present.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,