Print stuck

[Bawating]

Printed a couple pages without issues, Paper ran out and after reinstalling paper the printer will not connect to internet and the resume light is 

[A_Gayathri]

Hi @Bawating,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP DeskJet 2742e is stuck and not connecting to the internet after running out of paper, here are a few troubleshooting steps to try:
 

Check the Resume Light: If the resume light is on, it usually indicates that the printer is waiting for user intervention. Make sure that the paper tray is properly loaded and the paper is not jammed. If everything seems okay, try pressing the resume button (if available) to see if it clears the issue.

Restart the Printer: Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on. This can sometimes reset any temporary issues.

Reconnect to WiFi:

• Go to the printer’s control panel and navigate to the wireless settings.
• Select your WiFi network and re-enter the WiFi password to reconnect.
• Ensure that your WiFi network is working properly and that other devices can connect to it.

Update Printer Firmware: Sometimes, updating the printer’s firmware can resolve connectivity issues. Check the HP website or use the HP Smart app to see if there’s a firmware update available. Update the firmware on an HP printer

Check Printer Settings:

• Open the HP Smart app on your computer or mobile device.
• Make sure the printer is added to the app and is connected to the same network as your computer or mobile device.

Run the HP Print and Scan Doctor: This tool can help diagnose and fix common printer issues. You can download it from the HP website and follow the prompts to troubleshoot the issue. HP Print and Scan Doctor

Reset Network Settings: If you’re still having trouble connecting to WiFi, you might want to reset the printer’s network settings and set up the WiFi connection again.

Refer to this document: HP DeskJet 2742e All-in-One Printer User manual 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Bawating]

II have done all that was suggested accept
for running the scan.  Cant run it because I cant connect to Internet.. All WIFI connection methods have failed.....I am stumped

[A_Gayathri]

Hi @Bawating ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!