Print system failure 0xc19a003e

[K214]

I keep getting the Print System Error. 

I have followed the on board diagnostics and instructions and that did not make a difference.

I changed all the print cartridges for new ones and that did not make a difference.

I changed the the print head for a new one and that did not make a difference.

I have downloaded the HP diagnostic tool and that did not make a difference.

I have carried out a power reset according the instructions given and advice from this forum and it still has not made a difference.

It seems that even after changing the print head and cartridges the printer does not do a self check and the message stays on the screen.  The only time it doesn't appear immediately is after a power reset but it is the first message to appear after I powered it back on.

It's as though the error message needs purging from memory.  Is there a key sequence to do a factory reset?  Or is the probability of a component fault causing the message?

What I really need to know is

a) can I purge the error message?

b) if it is likely to be a hardware issue is it possible to buy the part and fix myself

c) Is is really worth repairing it compared to the cost of a new one?

[KrazyToad]

@K214

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[K214]

Support won’t help me because I’m outside of my warranty. I have tried to find a phone number to talk to a human and have had no success. 

I would super appreciate if you could just simply let me know if there is a way for me to purge this error message?

[Kumar0307]

@K214, Welcome to the HP Support Community!

I understand you are not able to print due to this error. A 0x error indicates a hardware issue with the printer.

Kindly perform the steps mentioned in these documents to resolve this issue - '0xc19a0005' or Similar Error Code Displays and A 'Paper Jam' Error Displays

Check for any paper jams inside the printer and make sure the print carriage is moving freely.

Update the printer firmware if possible

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the error persists, as the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!