Printer 6958 not printing black at all, blank pages

[Manjyot]

Replaced the black ink cartridge for the first time and now it wont print black at all, all it does is print black pages. I made sure i got the right ink cartridge did all the trouble shoot steps on  ---> https://support.hp.com/us-en/document/c05076934 

Nothing works.

[sandytechy20]

@Manjyot

Welcome to HP forums, I see that your printer is not printing in black.

• Did you make a copy and check if it prints in black?

Meanwhile: 

Print a Print Quality Diagnostic report

1. Load plain, white paper in the tray.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

   Figure : Example of a Print Quality Diagnostic report with no defects

   

If that prints in black, then follow the below steps

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Manjyot]

it didnt print black just a blank page came out

[sandytechy20]

@Manjyot

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Clean the printhead.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

Make sure the ink cartridges are properly vented and seated correctly

1. Turn on the printer, if it is not already turned on.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   

3. Wait until the carriage stops moving before you continue.

4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   

5. Examine the vent area above the HP logo on the top of the ink cartridge.

   

6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   

7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

8. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

9. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

10. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    

11. Repeat these steps to inspect the vents on each of the ink cartridges.

12. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

13. Close the ink cartridge access door.

    

Try to print. 

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[CDT68]

Thank-you I ran through these tips and the printer still makes the sound like its printing but nothing at all prints