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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-11-2025 05:54 AM

HP Recommended

I bought new 902 XL black and printer wont print black ink ??? 

 

Help 

1 REPLY 1

‎09-14-2025 03:33 AM

HP Recommended

Hi @Cher4357 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for reaching out—it's genuinely frustrating when a fresh cartridge doesn’t deliver the results you expect. 

 

Let’s walk through a few targeted steps to help restore black printing on your HP OfficeJet 6978 with the new 902 XL cartridge.

 

Step-by-Step Troubleshooting

 

1. Check Cartridge Vent and Seating

Sometimes, a small plastic tab or clogged vent can block ink flow.

  • Remove the black cartridge and inspect the vent hole (small circular opening on top).
  • Gently clean it with a lint-free cloth.
  • Reinstall the cartridge firmly—ensure it clicks into place.

 

2. Run Printhead Cleaning Cycles

This clears dried ink or air bubbles from the nozzles.

  • On the printer’s control panel, go to:
    Setup > Printer Maintenance > Clean Printhead
  • Run the cycle up to three times, allowing a few minutes between each.

 

3. Print Diagnostic Page

This helps confirm whether the issue is isolated to black ink.

  • Navigate to:
    Setup > Reports > Print Quality Report
  • If black is missing or faint, it confirms a printhead or cartridge issue.

 

4. Try the Old Cartridge (if available)

If your previous black cartridge still has ink, reinstall it briefly to test whether the issue is with the new cartridge or the printhead.

 

5. Update Firmware

Outdated firmware can cause cartridge recognition or ink flow issues.

 

6. Reset the Printer

This clears internal memory and may resolve ink detection issues.

  • With the printer powered on, disconnect the power cable from the back
  • Wait 60 seconds
  • Reconnect and power on

 

If the issue persists after these steps, it may be worth testing a replacement cartridge or requesting support for a potential printhead fault. I’m here to help you through that process if needed. 

 

Let’s get your printer back to full functionality.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.
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