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Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-28-2020 12:47 PM

HP Recommended
Product: Inkjet Pro 8620

My screen says my printhead is missing, not detected or incorrectly installed.  

I've unplugged it 100x and taken the ink cartridges out and lifted up on the arm on the side of the cartridges also. 

I've called the help center and the call won't go through, it says they can't help and then disconnects.  

 

Do I need to order a new printer head?  If I do, how do I know what I need?  

What I really need is to talk to someone who can walk me through it.  Any suggestions? 

Category:
1 REPLY 1

‎09-30-2020 05:47 PM

HP Recommended

@tupdawno

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

 

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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