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My screen says my printhead is missing, not detected or incorrectly installed.
I've unplugged it 100x and taken the ink cartridges out and lifted up on the arm on the side of the cartridges also.
I've called the help center and the call won't go through, it says they can't help and then disconnects.
Do I need to order a new printer head? If I do, how do I know what I need?
What I really need is to talk to someone who can walk me through it. Any suggestions?
Welcome to the HP support community.
Perform a power reset
Update the printer firmware
Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.
Refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
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