Printer Blue Flashing Screen

[Jackie708]

My screen is flashing blue with a power symbol on it.  The error message is B3D85BEB.  When I unplug and then plug it in again  I have about 3-5 minutes before the blue screen appears again.  

[Mans]

@Jackie708 

Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

Then, please update the printer's firmware:
https://ftp.hp.com/pub/softlib/software13/printers/en7800_2143A/EN7800_2143A.exe

Don't hesitate to contact us in case of need.

Best regards,

[Jackie708]

Thank you for your help, but your solutions did not work.  After removing the cartridges and shutting down, the printer stayed on for about 3 minutes before the blue screen came back with the error message.  I tried to update the firmware, but it does not pick up the printer and no updates can be found.  

[Mans]

@Jackie708 

Thanks for your return,

Are you registered for HP Instant Ink?
I am asking you this question before suggesting a solution that consists of resetting the printer.

Don't hesitate to contact us in case of need.

Best regards,