Printer Busy

[NADBDF]

I keep getting the printer is busy error and I canceled the print job. There is nothing in the print queue and I can’t get anything to print because I keep getting this error. I did unplug the printer let it sit for five minutes and plugged it back in and I got the same error. Does anybody have any solutions? Thank you. 

[zoey7886]

@NADBDF, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer being busy! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP ENVY Pro 6455 All-in-One Printer keeps displaying the "Printer is Busy" error, even after canceling the print job and restarting the printer. I’d be happy to assist you in resolving this issue.

Please try the following troubleshooting steps:

Power Reset the Printer

You’ve already tried unplugging the printer, but let’s try a more thorough reset:

1. Turn off the printer and unplug the power cord from both the printer and the wall outlet.
2. Wait for at least 10 minutes to allow the printer to reset completely.
3. Plug the power cord back in and turn on the printer.

Clear Print Queue & Restart the Print Spooler (Windows)

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down and find Print Spooler in the list.
3. Right-click on Print Spooler and select Stop.
4. Open File Explorer and go to C:\Windows\System32\spool\PRINTERS.
5. Delete all files in the PRINTERS folder.
6. Go back to the Services window, right-click Print Spooler, and select Start.

Now, try printing again.

Check for Firmware Updates

1. Open the HP Smart app or visit HP Customer Support to check for firmware updates.
2. If an update is available, install it and restart your printer.

Reinstall the Printer Drivers

1. Uninstall the printer from Control Panel > Devices and Printers.
2. Download and install the latest drivers from the HP Support website.
3. Restart your computer and reconnect the printer.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,