• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-03-2019 07:45 PM

HP Recommended
Product: HP Officejet Pro 6975 printer
Operating System: Other

I have  officejet pro 6975 printer. Installed 3 new HP color and HP black ink 902 cartridges. Error for black ink cartridge says cartridge problem. Remove and reinstall, making sure it is installed correctly. Did that ..same error. Unplugged and reset printer..same error.

 

I assume this is an issue with cartridge chip.  Installed another brand new unused black ink cartridge.. same error.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2019 08:17 PM

HP Recommended
Hi Please try to reinstall the cartridge ,Ensure that cartridge slides into the slot correctly if the issue still persists Ensure that the color coded icon on the cartridge matches the color code icon on the cartridge slot . Move your finger along the top of the cartridges to check whether the cartridges are level else press down to to ensure that the cartridge firmly snaps in the slot if it is not seated Remove and Reinsert the cartridge in the slot till it snaps into the slot if the issue still persists Try to clean the cartridge contacts using Lint free cloth and check if it resolves. Try to do a reset by Powering on the unit Wait for the printer to be idle - Disconnect the power cable from wall outlet with the printer On Wait for 60 seconds and connect the power cable back wait for the unit to be powered up If the unit does not power on Press power button If the issue still persists call HP support Please follow the document below.
I work For HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-03-2019 08:17 PM

HP Recommended
Hi Please try to reinstall the cartridge ,Ensure that cartridge slides into the slot correctly if the issue still persists Ensure that the color coded icon on the cartridge matches the color code icon on the cartridge slot . Move your finger along the top of the cartridges to check whether the cartridges are level else press down to to ensure that the cartridge firmly snaps in the slot if it is not seated Remove and Reinsert the cartridge in the slot till it snaps into the slot if the issue still persists Try to clean the cartridge contacts using Lint free cloth and check if it resolves. Try to do a reset by Powering on the unit Wait for the printer to be idle - Disconnect the power cable from wall outlet with the printer On Wait for 60 seconds and connect the power cable back wait for the unit to be powered up If the unit does not power on Press power button If the issue still persists call HP support Please follow the document below.
I work For HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.