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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Cartridge Recycle

Create an account on the HP Community to personalize your profile and ask a question
01-21-2017 03:24 AM
I have just bought a new printer and signed up for HP Instant Ink supply. Having received my first set of cartridges there is an envelope to return the the old cartridges for recycling. But i live in the UK and the envelope is addressed to Paris, France!
Postage is free so it costs me nothing, but seriously is this the correct address, posting all the way to France?
I would have expected a UK address!
Thanks.
Solved! Go to Solution.
Accepted Solutions
01-22-2017 12:18 PM
Greetings!!@Arth1
Thanks for reaching out to the forums.I see that you need information on return shipping address.Don't worry as I'll be glad to help.
If the envelope is sent from the HP, it is the correct address, please go ahead and ship to the same address.
Feel free to post again if there is anything else I can help you with.
Cheers, Have a nice day.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Sizzlingsum_13
I am an HP Employee
01-22-2017 12:18 PM
Greetings!!@Arth1
Thanks for reaching out to the forums.I see that you need information on return shipping address.Don't worry as I'll be glad to help.
If the envelope is sent from the HP, it is the correct address, please go ahead and ship to the same address.
Feel free to post again if there is anything else I can help you with.
Cheers, Have a nice day.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Sizzlingsum_13
I am an HP Employee
03-02-2017 08:34 PM
Sorry I DID get a recycle bag/envelope. Thank you. Not sure I really need to recycle. I had a hardware problem and my printer stopped printing. I am told they will replace the printer. Good. I had thought maybe the cartridges were the problem, maybe I was out of ink but that was not it. At least now I know there is a recycling envelope and what to do when I am out of ink.