Printer Cartridge "Incompatible" message

[W_A_C]

Please help!

I bought a genuine HP Printer Cartridge (201X (CF402X)) for my HP Color LaserJet MFP M277dw printer but I get an error message saying Incompatible Cartridge. It's the same type, from the same supplier, as I have used successfully in the past but now the printer will not print anything. What should I do?

[Irfan_06 · Accepted solution]

Hi @W_A_C,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with ink cartridge error on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[W_A_C]

Hi All,

Further to my original post, I eventually found the cause and how to fix it:

• The cause was that the printer cartridge supplied (by a supplier I had used successfully previously) was for the wrong region. There is some "small print" on the cartridge's box that states that it is not for distribution within Europe, so I sent it back to the supplier who gave a full refund.
• The cure was to buy another cartridge from a larger UK supplier (Currys) who sent the right cartridge. I checked the small print to ensure it was intended for Europe before opening it, and it worked like a dream.

Hope this helps anyone in a similar situation!

[norisprinter]

I HAVE THE SAME QUESTION ADDING THAT I HAVE SUPPLIES FROM HP

[W_A_C]

Hi Norisprinter,

I'm not sure if you were able to see my most recent update, but for what it's worth it was:

Further to my original post, I eventually found the cause and how to fix it:

• The cause was that the printer cartridge supplied (by a supplier I had used successfully previously) was for the wrong region. There is some "small print" on the cartridge's box that states that it is not for distribution within Europe, so I sent it back to the supplier who gave a full refund.
• The cure was to buy another cartridge from a larger UK supplier (Currys) who sent the right cartridge. I checked the small print to ensure it was intended for Europe before opening it, and it worked like a dream.

Hope this helps anyone in a similar situation!

Kind regards,

W_A_C