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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-24-2020 01:34 AM

HP Recommended
Product: Z6Z97A
  • Error HP protected Cartilage Installed.
Tags (1)
1 REPLY 1

‎04-28-2020 10:12 AM

HP Recommended

@ayu1503

 

Welcome to HP support community.

 

You wont be able to get rid of this message.

Once you have enabled the HP Cartridge Protection it "locks" the cartridges in the printer with the printer serialnumber.

So when you place these cartridges in another printer you will get the message you are currently seeing.

The locked cartridge can only be used in the printer that is used to lock the cartridge.

 

Disabling the HP Cartridge Protection will only prevent another (new) cartridge to be locked to that printer.

It will not remove the lock on the current cartridges.

 

If you regularly swap cartridges between printers I would advice to disable HP Cartridge Protection on your units.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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