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‎05-19-2025 05:04 AM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP office jet Pro 7720 Printer Control panel is blank 

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1 REPLY 1

‎05-20-2025 10:30 AM

HP Recommended

@Rob7720, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Blank Control Panel on HP OfficeJet Pro 7720 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP OfficeJet Pro 7720 printer's control panel is not displaying anything and appears blank, follow these steps to troubleshoot and resolve the issue:

Check Power Supply and Connections

Verify Power Source:

  • Ensure that the power cord is securely connected to both the printer and the power outlet.
  • Check if the power outlet is working by connecting another device to it.

Power Reset:

  • Turn off the printer by disconnecting the power cord from the printer and the power outlet.
  • Wait for about 60 seconds.
  • Reconnect the power cord back into the printer and the power outlet.
  • Turn the printer back on.

Examine the Control Panel

Control Panel Buttons:

  • Press some of the buttons on the control panel to see if it responds or lights up.

Touch Screen:

  • Swipe or tap different areas on the touchscreen to check if there's any response.

Firmware Update

  1. Firmware Issue:
    • Sometimes, a firmware update is needed to resolve control panel issues. Check HP's official website for any available firmware updates for your printer model.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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