Printer Error 0x6100004a: Fixes Not Working

[brettburesh]

Whenever I turn on my OfficeJet Pro 6978 you can hear it trying to pull paper but it never grabs anything. I then get the error: 0x6100004a. I have followed all of the recommended instructions around cleaning the wheels, taking off and replacing the cover, everything, and I get the same issue every time. In addtion, a lot of the fixes say take out the ink cartridges but when I open the top part of the printer the ink cartridges do not move and stay stuck on the side.

This printer is just over a year old so I am hoping there is a fix.

[Kuroi_Kenshi]

Hi @brettburesh,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error code on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Hard Reset the Printer

1. Turn off the printer and unplug it from power.
2. Remove all paper from the input tray.
3. Open the ink cartridge access door and check for any obstructions.
4. Manually move the ink carriage (if possible).
   • If it does not move, proceed to the next step.
5. Wait 3-5 minutes, then plug the printer back in and turn it on.

Manually Check the Ink Carriage

Since your ink cartridges are stuck on one side, try:

1. Turn off the printer and disconnect the power cable.
2. Try gently moving the ink carriage to the center.
   • If it is jammed, inspect for paper debris or obstructions.
3. Firmly press down on the ink cartridges, then release them.
4. Reconnect the printer and turn it back on.

Clean the Paper Feed Rollers

1. Turn off the printer and remove all paper.
2. Open the rear access door or paper path cover.
3. Use a lint-free cloth slightly dampened with distilled water to clean the rollers.
4. Let them dry completely, reload the paper, and test printing.

Factory Reset the Printer

1. On the printer display, navigate to:
   • Setup > Printer Maintenance > Restore Printer
2. Select Restore to Factory Defaults
3. Restart the printer and try printing again.

Check for Firmware Updates

If the issue started after a firmware update, reinstall or roll back the firmware:

1. Visit HP’s official website (HP Software & Drivers)
2. Enter your printer model (OfficeJet Pro 6978)
3. Download and install the latest firmware update.

let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,