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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-23-2025 08:52 AM

HP Recommended

I have turned off my printer and computer and unplugged but the error code 620192F4 keeps popping up and I'm unable to print.  How do I fix?

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1 REPLY 1

‎07-25-2025 09:47 AM

HP Recommended

Hi @Renee9511,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the error code. The HP printer error code 620192F4 typically indicates a firmware or internal communication issue that persists even after restarting the printer and computer.
 

Here’s how to fix it:
1. Use HP Smart App – Diagnose & Fix

This tool can automatically resolve many internal errors.

This tool checks for:

  • Firmware issues
  • Print queue errors
  • Offline status
  • Port mismatches


2. Reset the Printer to Factory Defaults

If the error persists:

  1. Turn on the printer.
  2. Go to the Setup menu on the printer control panel.
  3. Navigate to Settings > Restore Defaults.
  4. Confirm and restart the printer.

This clears internal memory and resets firmware settings


3. Update Firmware

Outdated firmware can cause persistent error codes.

  • Visit your printer’s support page: 👉 Official HP® Support
  • Enter your printer model and download the latest firmware update.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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