Printer Error Code 00829C98

[caruth]

My printer hadn't been used for a while, I went to boot it up and it came up with a blue screen showing error code  00829C98. I have followed advice from previous posts on here - unplugged my printer for over 60 seconds (in one attempt I unplugged it for over a week), removed the ink cartridges, plugged it back in, etc. and the error is still showing. It comes up every time I boot up the printer unfailingly and I cannot get it to go away - the power button doesn't work and neither does anything else seem to. Any suggestions for how I can get this to shift would be appreciated. 

[Raj_05]

Hi @caruth,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've tried some standard troubleshooting steps already. However, the error code you provided doesn't seem to be a standard HP printer error code. It's possible that the code is specific to your printer model or a firmware issue. Here are some additional steps you can try.

1. Update Firmware:

   • Visit the HP Support website for your printer model and check if there are any firmware updates available. If so, download and install the latest firmware for your printer.

2. Perform a Hard Reset:

   • Unplug the power cord from the back of the printer while it is still turned on.
   • Disconnect the other end of the power cord from the power source.
   • Wait at least 60 seconds.
   • Reconnect the power cord to the power source.
   • Reconnect the power cord to the back of the printer.
   • Turn on the printer and check if the error persists.

3. Factory Reset:

   • Please note that a factory reset will erase any custom settings on your printer.
   • Consult your printer's user manual for instructions on how to perform a factory reset.

4. Check for Hardware Issues:

   • Ensure that there are no obstructions or foreign objects inside the printer that may be causing the issue.
   • Make sure that the ink cartridges are properly installed and not expired.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support