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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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‎01-21-2021 10:33 AM

HP Recommended
Product: DeskJet 3510
Operating System: Microsoft Windows 10 (64-bit)

I have tried a couple of options and they are not working.  Worked through HP Diagnostics and it's not picking up the problem.  Seems like a common problem but not finding a true fix.  Thanks in advance for your help!

Category:
1 REPLY 1

‎01-26-2021 02:51 AM

HP Recommended

@HGR, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Check for any obstructions/damages and make sure the tray is open.

 

Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

Also, check for any paper jams inside the printer - Paper Jam Error

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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