Printer Error Message 71.02.4A

[LAHA1]

Hi I switched off the printer for a few days as I was travelling. Now getting the error message 71.02.4A

Ive tried turning the power off and then restarting but doesnt work. Also tried to remove the cartridges in power off state but unable to doso.

Any assistance would be greatly appreciated

[A_Gayathri]

Hi @LAHA1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an error code 71.02.4A on the HP OfficeJet Pro 8020 All-In-One Printer typically indicates a hardware issue related to the printer's internal components. 

Here are some steps you can follow to troubleshoot and potentially resolve this issue:

 

Step 1: Power Cycle the Printer

1. Turn off the printer using the power button.
2. Unplug the power cord from the back of the printer and from the wall outlet.
3. Wait for at least 60 seconds.
4. Plug the power cord back into the wall outlet and then into the printer.
5. Turn on the printer.

Step 2: Check for Paper Jams or Obstructions

1. Open the printer cover and check for any paper jams or foreign objects.
2. Remove any obstructions carefully.
3. Close the printer cover and restart the printer.

Step 3: Remove and Reinstall the Ink Cartridges

1. Turn off the printer and unplug the power cord.
2. Open the ink cartridge access door.
3. Gently push each ink cartridge to release it and then remove it from the slot.
4. Check for any obstructions in the ink cartridge area.
5. Reinsert the ink cartridges securely into their respective slots.
6. Close the ink cartridge access door.
7. Plug the power cord back in and turn on the printer.

Step 4: Update Printer Firmware Update the firmware on an HP printer

1. Check for firmware updates on the HP support website.
2. Download and install any available updates.
3. Follow the instructions provided to update the firmware on your printer.

Step 5: Reset the Printer

1. Turn off the printer.
2. Unplug the power cord from the printer and the wall outlet.
3. Press and hold the printer's power button for about 15 seconds.
4. Release the power button.
5. Plug the power cord back in and turn on the printer.

Step 6: Perform a Semi-Full Reset

Performing a semi-full reset can help resolve more persistent issues. Note that this will reset your printer settings to factory defaults.

1. Turn off the printer and unplug the power cord.
2. Press and hold the “#” and “6” buttons on the printer’s control panel.
3. While holding the buttons, plug the power cord back in.
4. Continue holding the buttons until the printer turns on and the display shows a reset message.
5. Release the buttons and follow the on-screen instructions to complete the reset.

Refer to this document: HP OfficeJet Pro 8020 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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