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‎04-18-2019 10:44 AM

HP Recommended

Hi Betty,

Same error message again I'm afraid.

David

 

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‎04-18-2019 04:33 PM

HP Recommended

Hi Betty,

I've managed to resolve the problem and thought you might like to know.

I noticed that there have been a number of people with the same problem recently, and with various HP printers. I thought it might be a Windows issue and found one post that suggested that. So I removed the most recent Windowes Updates (dated 10 April or later), although to do this I had to stop them automatically updating again, by changing to Metered Connection on my WiFi. By the time I'd finished I tried to print again - and hey presto the printer was working fine again!

Thanks for your help.

David

 

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‎04-21-2019 06:40 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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