Printer Error Message

[Lorrie-AL36]

Printer Error 

Event Code: F0.01.04

[Hawks_Eye]

Hi @Lorrie-AL36 

Welcome to the HP Support Community! We're here to help you get back up and running.

The F0.01.04 error code on HP printers typically indicates a firmware-level fault or critical system error. This can occur during startup, printing, or after a firmware update. 

Here's a structured and professional troubleshooting approach:

1. Power Cycle the Printer

• Turn off the printer using the power button.
• Disconnect the power cord from the printer and wall outlet.
• Wait 60–90 seconds to allow internal capacitors to discharge.
• Reconnect the power cord directly to a wall outlet (avoid surge protectors).
• Power on the printer and check if the error clears.

 

2. Check for Firmware Updates

• Open the HP Smart app or visit HP Software & Driver Downloads.
• Enter your printer model and download the latest firmware.
• Install the update via USB or network connection.
• Restart the printer after the update completes.

 

3. Perform a Reset 

• With the printer powered on, press and hold Power + Cancel + Wireless buttons simultaneously for 10–15 seconds.
• Release the buttons when the printer powers off or restarts.
• This reset clears internal system faults without affecting user settings.

 

4. Check for Internal Hardware Faults

• If the error persists, inspect the printer for:
  • Loose internal connections (especially if recently serviced).
  • Signs of overheating or electrical damage.
  • Unusual noises during startup.

Let me know your printer model and firmware version if you'd like tailored instructions for firmware recovery or service mode access. 

You're approaching this with precision, and I’ll make sure you get the most effective solution.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye