Printer Error Message

[JCaldwell24]

Error Message:   A problems has occurred with your HP Account and you will be unable to print until the issue is resolved.  I have tried the fixes mentioned in the older posts but have had no success.  All my account information is up-to-date.  I even ordered ink in case that would help.  I don't have time to wait on HP to call me or to spend more hours trying to fix this problem.  Any suggestions?

[Sneha_01]

Hi @JCaldwell24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you receive an error message stating that there’s a problem with your HP account and you're unable to print until it's resolved, here are several steps you can try to address the issue:

**1. Check HP Account Status

Log In to HP Account:

• Go to the HP Smart website and log in to your HP account.
• Verify that your account information is correct and up-to-date.

Review Account Notifications:

• Look for any notifications or alerts in your HP account dashboard that might explain the issue.

**2. Check Printer Registration and HP+ Status

Verify Printer Registration:

• Ensure that your printer is properly registered with your HP account. This can often be done via the HP Smart app or the HP website.

HP+ Requirements:

• If your printer is enrolled in HP+, check if there are any specific requirements or issues related to HP+ that need to be addressed.

**3. Reinstall the HP Smart App

Uninstall the HP Smart App:

• Remove the HP Smart app from your computer or mobile device.

Download and Reinstall:

• Download the latest version of the HP Smart app from the HP Smart website or your device’s app store.
• Install the app and follow the setup instructions to reconnect your printer.

**4. Check Internet Connection

• Ensure Stable Connection:
  • Make sure that your printer and computer are connected to the internet. A stable internet connection is essential for HP services to function properly.

**5. Update Printer Firmware

Access Printer Settings:

• On the printer’s control panel, navigate to Setup or Settings.

Check for Firmware Updates:

• Look for an option to update the printer’s firmware. Follow the instructions to complete the update if an update is available.

**6. Perform a Printer Reset

Power Cycle:

• Turn off the printer and unplug it from the power source. Wait for about 2 minutes.

Reconnect and Restart:

• Plug the printer back in and turn it on. This can sometimes resolve connectivity or account issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JCaldwell24]

None of this has resolved the problem.  I guess I'll have to return the printer and purchase another brand.  I really liked the previous HP I had, but I have spent at least 24 hours over several days trying to trouble-shoot the problem.  My account is fine.  I even ordered ink to prove all the information was valid.  I received my new ink package.  The ink I installed when setting up the computer is what came with it.  I'm very frustrated.

[Sneha_01]

Hi @JCaldwell24,

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support