cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Indiego
New member
2 0 0 0
Message 1 of 2
3,401
Flag Post

Printer Error

HP Recommended
Example: Hp color laserjet mfp
Microsoft Windows 10 (64-bit)

Our printer receiving an error messages: 63.00.41 error. Kindly please tell us what possible solution we can do.

 

1 REPLY 1
CaineThePaine
Level 4
74 74 4 6
Message 2 of 2
Flag Post
HP Recommended

Hello, i am assuming it is a larger a3 copier such as a e778/e774/e876 series machine? If so the error code is in relation to the Yellow Developer Assembly malfunction. In most cases the end of the tube that supplies the developer assembly gets out of place causing error code. Follow these steps to check the developer hose attachment.

 

 

  • Turn the printer off, and then on.

  • Open the front cover.

  • Remove the toner collection unit.

  • Fold down the toner supply shutter and check If the toner supply pipe is blocked. It the pipe is clog or blocked, open it.

    Important:

    Ensure that the toner supply shutter is back in the up position before continuing.

  • Install the toner collection unit. Close the front cover.

  • Also check the toner supply shutter for anything out of place.

Thanks.

 

Hope this helps, thanks.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation