Printer Error

[AnimeFan1]

 I am getting an error saying, "Printer Failure" All of the lights on the front of my printer are flashing erratically.  I have tried turning off and unplugging the printer.  It has even sat unplugged overnight and plugged back in and nothing seems to be fixing it.  It is a pretty new printer as I only got it last year. I was able to use it to print something on it last week.  I have no idea how to fix it.  I took a video of the flashing lights, but I am unable to upload it for some reason. 

[Nal_NR]

Hi @AnimeFan1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

This looks like a hardware issue. However, Use the following steps to resolve the error.

• Turn the printer off and then back on.
• If the error message persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer. Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, level the printer.
• When the printer is level, continue to the next step.
• Open the Embedded Web Server (EWS) by entering the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies.
• If the error persists, or if the EWS cannot be opened, replace all of the supplies with new ink cartridges.
• If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[AnimeFan1]

It is still flashing E6 on the lights section of the printer while still flashing orange.  I tried your solution as well as checking for any paper jammed in the printer.  I am still having issues.  I even entered the IP address of the printer into my web browser and it says there are no errors and that everything is working well. 

[Nal_NR]

Hi @AnimeFan1 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above. This could be a hardware issue.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!